Privacy policy
The short version
- We keep what the game needs to work: your Minecraft name, your progress, and your IP address (the number your internet connection uses to reach us).
- We keep chat and private messages in our server logs for 90 days so we can check reports, and staff can read them. Copies on our Discord stay until we delete them.
- Our chat filter stops slurs, phone numbers, email addresses and links before other players see them, and keeps a copy of what it stopped for staff to check.
- Never type your real name, address, school or phone number in chat.
- Other players see your Minecraft name, your chat and what you build. Chat in the main channel also shows on our Discord. The map never shows where you are.
- We never sell your data, show you adverts or try to find out where you live.
- A few companies help us run TrippySMP, for example by hosting the server or protecting it from attacks. They only get what they need for that. The list is below.
- You, or a parent or guardian, can ask what we hold about you or ask us to delete it. Email support@trippysmp.com.
Who runs TrippySMP
TrippySMP is run by Emir Kuliev, a sole trader trading as TrippySMP, in the United Kingdom. He decides how the personal data described here is used, which makes him the controller under UK data protection law.
Contact: support@trippysmp.com, or #support on our Discord at discord.gg/zTjWYTAtfb. Post: TrippySMP, c/o MetroFox Studios Ltd, 4, 4a Bloomsbury Square, London, WC1A 2RP. If you are under 18, a parent or guardian can contact us for you at any time.
What we collect, why, and for how long
| Data | What it is used for | Kept for |
|---|---|---|
| Minecraft username, UUID and skin | Sent by Minecraft when you join. Used to run your game: your town, rank, hearts, skills, coins, gems and progress. | While the server runs. You can ask us to delete it. |
| IP address | Recorded in the server and proxy logs each time you connect, and the most recent one is stored with your player record. Your connection reaches us through TCPShield, our protection against attacks, which passes your IP address on to us (see below). Used for security, to stop ban evasion and to deal with attacks on the server. | Logs: 90 days. Player record: while the server runs. |
| Chat and commands | Everything typed in chat and every command, including private messages (/msg) and /report, is written to the server log. Commands are also kept in the block history database. When the chat filter stops a message, the message, your username and the reason are written to the log and to a separate filter log. Used to check reports and keep players safe. | Server logs, the filter log and block history: 90 days. The copies on our Discord (see below) stay there until they are deleted. |
| Block and chest history | What you placed or broke, what you took from or put in chests, and what you wrote on signs. Used to undo griefing and theft. | While the server runs |
| Play statistics | Sessions, playtime, ping, kills and deaths, and the server address you typed to join (for example play.trippysmp.com), kept by an analytics plugin on our own server. Your play statistics never go to an outside analytics company. Used to run and balance the server, and to count how many players each server listing, video or advert brings in. Sites and creators that send players are only ever told totals. | While the server runs (ping: 14 days) |
| Town and nation details | Town and nation names, town boards and the mayor's username are shown on trippysmp.com and on the map. | Until the town or nation is deleted |
| Moderation records | Mutes and bans, the reason, and the evidence behind them. | While the mute or ban applies. Evidence of illegal content is kept for as long as the police or the law need it. |
| Discord account link | If you use /discord link, your Discord user ID is linked to your Minecraft account so your rank role can be given. | Until you unlink |
| Support emails | Messages you send to support@ or info@trippysmp.com, and our replies. | 12 months after the issue is closed |
| Backups | Copies of the world, player data and the block history database (not the server logs), kept on the same server so it can be restored after a fault, plus an encrypted copy on a separate Hetzner storage server in Finland in case the server itself is lost. | Nightly copies: 7 days. Copies taken before maintenance work: up to 30 days. Encrypted offsite copy: about 3 months. |
| Purchases, once the store opens | Tebex Limited is the merchant of record and handles payment details. We receive your username, the item and the order ID. | 6 years, for tax records |
We do not sell personal data, show adverts or use advertising trackers. We do not work out where you are in the real world. We never see card numbers.
What other people can see
- Chat in the game's general channel is copied to #ingame-chat on our Discord, where Discord members can read it. Messages posted there appear in the game.
- Town and nation names, town boards and mayors' usernames show on trippysmp.com and on the map.
- Staff can read chat and private messages when they check a report. The server console, with IP addresses removed, is copied to a staff-only Discord channel, and it includes chat, private messages and the messages the chat filter stopped. When Discord's AutoMod stops a message on our Discord, a copy goes to a staff-only channel too.
Why we are allowed to use it
UK GDPR lets us use personal data when there is a legal basis for it. Ours are: contract, to run the game you chose to join; legitimate interests, to keep the server secure, moderate chat, stop cheating and ban evasion, keep players safe, show the public map and town directory; and legal obligation, to keep the records the Online Safety Act requires and, once the store opens, tax records.
Who else handles your data
| Who | What for | Where |
|---|---|---|
| Hetzner Online GmbH | Hosts the server, so it holds all game data and logs, and stores the encrypted backup copy | Germany (server), Finland (backup copy) |
| TCPShield (DatPixel Entertainment Inc.) | Protects the game server from attacks. Every connection to the game server passes through it first, so it sees your IP address, Minecraft username and game version, and when you join and leave. It keeps these connection records for up to 30 days. | Canada |
| Discord Inc. | Our community server, the chat bridge, and the member count on the homepage | USA |
| Cloudflare, Inc. | Runs our domain names and forwards email sent to support@ and info@trippysmp.com | USA |
| Google LLC | The Gmail inbox that receives and sends support email, and the fonts on this website | USA |
| Resend (Plus Five Five, Inc.) | Sends every email we write from support@trippysmp.com, including our replies to players and parents who contact support. It handles the address and the message, and keeps a record of each email for up to 30 days. | Ireland (sending), USA |
| Mojang and Microsoft | Check that your Minecraft account is genuine when you join, under Microsoft's own privacy statement | USA |
| IT tools the owner uses to look after the server | Can read server logs and settings while a problem is being fixed | USA |
| Tebex Limited | Will take payments once the store opens. Not used yet. | UK |
The server itself is in Germany, the encrypted backup copy is in Finland, Resend sends our emails from Ireland and TCPShield keeps its connection records in Canada. UK law treats all four countries as protecting personal data adequately (for Canada, that covers companies under its federal privacy law). The US providers above, Resend included, receive UK data under the UK-US data bridge or under contract terms approved for UK data, as each explains in its own privacy policy.
The website and map
trippysmp.com sets no cookies and runs no analytics. To show the page, your browser loads fonts from Google and asks Discord for our member count, so Google and Discord receive your IP address and browser details when you visit. Our web server keeps no log of visits, but when a request fails the error is written to the server's system log with the visitor's IP address, and kept for up to 90 days. The map at map.trippysmp.com shows the world as it was before players arrived, with town borders but no players. It only remembers which map layers you have switched on or off, in your own browser's storage. When the store opens, Tebex sets the cookies its checkout needs.
Children
TrippySMP is likely to be used by people under 18. We collect only what the game needs, we do not show adverts, and we do not use anyone's data to target them. We do not work out anyone's real-world location. The short version at the top of this page is written for younger players. Parents and guardians can ask to see, correct or delete their child's data, or ask us to block their child's account from the server.
Your rights
You can ask for a copy of your data, and ask us to correct it, delete it, restrict it, stop using it, or send it to you in a portable form. Email support@trippysmp.com or post in #support on Discord. We answer within one month. Some data, such as the evidence behind a ban or a report of illegal content, may be kept where the law or other players' safety needs it.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Last updated: 22 October 2026