TrippySMP Privacy Policy (draft for review)
Controller: [Company name] Ltd, [address], [email]. If you are under 18 you can ask a parent or guardian to contact us on your behalf at any time.
What we collect and why
| Data | Why | Kept for |
|---|---|---|
| Minecraft username and UUID | to run your account, ranks, claims and purchases | while you have an account, then 12 months |
| IP address | security, anti-cheat, ban evasion, DDoS protection (processed by TCPShield) | 90 days in logs |
| Chat messages and commands | moderation and safety (illegal content, harassment) | 90 days |
| Discord user ID | linking your Discord to your game account, tickets, roles | while linked |
| Purchase records | delivered by Tebex Limited (merchant of record), who handle payment details; we receive username, item and order ID only | 6 years (tax records) |
| Support tickets and reports | to resolve them and keep safety records | 12 months |
We do not sell data. We do not run advertising trackers on the server. We never see card numbers.
Legal bases (UK GDPR)
Contract (running the service you asked for), legitimate interests (security, moderation, fraud prevention), legal obligation (tax records, Online Safety Act duties), and consent where we ask for it.
Who else processes your data
Tebex (payments), TCPShield (network protection), Hetzner (hosting, Germany), Discord (community), Backblaze (backups, EU). Data may be stored in the EU under UK adequacy arrangements.
Children
Our service may be used by people under 18. We keep data collection to what the game needs, keep chat logs only as long as moderation requires, do not profile players, and do not show targeted advertising. Parents can request access to or deletion of their child's data.
Your rights
Access, correction, deletion, restriction, objection, and portability. Email [email]. You can complain to the ICO at ico.org.uk.
Cookies
The website and store use only the cookies needed to run the checkout and remember your login.
Last updated: [date]