Refund policy

The store is not open yet. This policy applies to purchases once it opens.

Everything in the store is digital and is delivered to your account within minutes of payment. Because you ask for immediate delivery at checkout, the 14-day right to cancel ends once delivery starts.

We will refund, within 14 days of purchase:

• a duplicate purchase made by mistake (for example, the same rank bought twice);
• an item that was never delivered, where you contacted us and we could not deliver it within 72 hours;
• a purchase made without the cardholder's permission, where the cardholder contacts us before raising a dispute with their bank (we also remove the item).

We do not refund:

• rank time that has already started, or anything that has been used or opened;
• purchases followed by a ban for breaking the rules;
• purchases made during a season that later resets.

To ask for a refund, email support@trippysmp.com or post in #support on Discord with your Minecraft username and the Tebex order number. Refunds go back to the original payment method through Tebex.

Chargebacks: please contact us before going to your bank. A chargeback on a genuine purchase can lead to a permanent ban, and we look at each case before deciding. Parents: if your child bought something without your permission, tell us first and we will sort it out with you.

Last updated: 15 October 2026